Computer Aided Dispatch Market

Computer Aided Dispatch Market witnessed USD 1566 million in 2020, growing at a robust CAGR of 11.6% during forecast period.

Introduction of the Computer Aided Dispatch Market Report

Computer-aided dispatch (CAD) systems are utilized by dispatchers, call-takers, and 911 operators to prioritize and record incident calls, recognize the status and location of responders in the field, and effectively dispatch responder personnel. A unified CAD (UCAD) system interfaces with multiple agencies and/or computer systems that serve law enforcement, fire, and EMS and provides communication across multiple agencies and jurisdictions.

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Market Dynamic

Key Drivers and Emerging Trends

The rising adoption of computer aided dispatch solutions for upgrading public safety and operating dispatch activities effectively are driving the growth of the computer aided dispatch market. The introduction of advanced CAD systems is also encouraging its adoption all over the globe. Moreover, the rapid rise in crime rates in various parts of the world is urging several governments to invest heavily in public safety solutions and assure the optimum safety of the citizens. For example, in 2014, the Government of India announced to invest around USD 52 million to deploy an integrated CAD platform in India. Multiple law enforcement and other government agencies are continuously upgrading CAD solutions to effectively manage emergency situations. These agencies emphasize ensuring quick response to threats linked with terrorist activities and natural calamities. Moreover, the increasing adoption of cloud-based CAD software by public and private agencies is predicted to expand the computer aided dispatch market size.

Impact of COVID-19 on Computer Aided Dispatch Market

The novel Coronavirus pandemic has raised concerns over public health safety globally and subsequently increased the necessity for emergency health services at a significant rate across the globe. Additionally, key players like Tyler Technologies Inc. are significantly focusing on developing advanced computer aided dispatch software with COVID-19 response features to offer improved emergency services during the pandemic. Hence, it is expected to boost the adoption of CAD solutions, especially for health emergency services, over the forecast period.

Restraint in the Computer Aided Dispatch Market

However, incompatibility and interoperability issues faced by different agencies operating CAD solutions are a major restraining factor that is hindering the growth of the global computer aided dispatch market. Moreover, budget constraints and evolving equipment cycle are other factors hampering the market growth.

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Component – Segment Analysis

Based on the Component, the Software segment is expected to grow at a higher CAGR during the forecast period. This can be attributed to a wide preference for CAD solutions across diverse public safety applications like disaster management and healthcare emergencies. The demand for CAD software across Fire, Emergency Medical Services (EMS), and Police agencies is growing rapidly. The surging adoption of CAD software across several private and public agencies has increased the demand for various services associated with CAD solutions. Moreover, in developing countries such as India, China, and Brazil, governments are investing heavily in deploying CAD software to ensure high public safety. Thus, with the increasing investments to deploy CAD solutions, the computer aided dispatch market share is forecasted to witness considerable growth during the forecast period.

Deployment Type – Segment Analysis

Based on the Deployment Type, the Cloud segment is expected to grow at a higher CAGR during the forecast period. The demand for CAD software is gaining high traction across Small and Medium Enterprises. Such high growth can be attributed to the fact that cloud-based solutions have vast advantages like total cost reduction as against the usage of internal data centers, ease of accessibility, and faster implementation of software. The trend is especially surging across developing economies and is anticipated to propel segment growth.

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Regional – Segment Analysis:

Based on the region, the North-America region is projected to dominate the market during the forecast period. This segment growth can be attributed to the rising need for public safety solutions, changing regulations and policies, and the availability of advanced networking and communication framework. Furthermore, the proximity of large market players, along with a high aim to invest in emergency services applications by the federal government, is predicted to increase the installation of CAD solutions in the region. Also, the rising defense budget in the U.S. is estimated to augment the CAD software adoption for defense applications in the country.

Top Market Players

Various notable players operating in the market include Impact Tech, Inc, Avtec Inc., Caliber Public Safety, ZETRON, TriTech Software Systems, Superion LLC, Hexagon AB, Spillman Technologies, Inc., Priority Dispatch Corp., Tyler Technologies, among others. 

Key Developments:

• • In 2020, Hexagon AB launched HxGN OnCall Dispatch Smart Advisor, the industry’s first-ever assistive artificial intelligence (A.I.) technology developed to help public safety agencies detect and respond to complex emergencies sooner.
  • In 2020, Tyler Technologies upgraded the computer aided dispatch process for Port of Long Beach, California. The implementation of Tyler’s solutions replaces the agency’s previous tracking system used to manage dispatch activity.
  • In 2019, Avtec Inc., a leading provider of dispatch console systems, has expanded its collaboration with Tallysman Wireless Inc. to offer improved interoperability between the two companies’ solutions. Hence, now users of Tallysman’s TruFleet AVL application can initiate a private call directly from the application running on Avtec’s Scout console.
  • In 2018, TriTech Software Systems partnered with the City of Minneapolis, off the field, to assure that more than 1 million citizens enjoyed the city and had a safe experience inside and outside of U.S. Bank Stadium at Super Bowl LII, San Diego.
  • In 2018, Superion procured Public Safety Corporation, thereby developing the world’s smartest emergency response system by integrating CryWolf False Alarm Solutions.

Segments covered in the Report:

The global Computer Aided Dispatch market has been segmented on the basis of Component, Application Area, Deployment Type, Organization Size, Vertical and regions. Based on Component, the market is segmented into Software and Services. The Services segment is further categorized into Implementation, Support and maintenance, Training and education. Based on Application Area, the market is segmented into Call management, Dispatch unit management, Reporting and analysis and Others. Based on Deployment Type, the market is segmented into On-premises and Cloud. Based on Organization Size the market is segmented into Small and Medium-sized Enterprises (SMEs) and Large Enterprises. Based on Vertical, the market is segmented into Government, Transportation, Healthcare and life sciences and Utilities. 

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Key questions answered in this research report:

• • At what pace is global Computer Aided Dispatch market growing? What will be the growth trend in the future?
  • What are the key drivers and restraints in Computer Aided Dispatch market? What will be the impact of drivers and restraints in the future?
  • What are the regional revenues and forecast breakdowns? Which are the major regional revenue pockets for growth in the global Computer Aided Dispatch market?
  • Which Component generated maximum revenues in 2020 and identify the most promising Component during the forecast period?
  • What are the various Application Area areas of global Computer Aided Dispatch market and how they are poised to grow?
  • What companies are the major participants in this market and their business strategies, how does the competitive landscape look like?

Market Segmentation

Global Computer Aided Dispatch Market by Component

• • Software
  • Services
    • Implementation
    • Support and maintenance
    • Training and education

Global Computer Aided Dispatch Market by Application Area

• • Call management
  • Dispatch unit management
  • Reporting and analysis
  • Others

Global Computer Aided Dispatch Market by Deployment Type

• • On-premises
  • Cloud

Global Computer Aided Dispatch Market by Organization Size

• • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

Global Computer Aided Dispatch Market by Vertical

• • Government
  • Transportation
  • Healthcare and life sciences
  • Utilities

Global Computer Aided Dispatch Market by Region

• • North America Computer Aided Dispatch Market (Option 1: As a part of the free 25% customization)
    • North America Computer Aided Dispatch Market by Component
    • North America Computer Aided Dispatch Market by Application Area
    • North America Computer Aided Dispatch Market by Deployment Type
    • North America Computer Aided Dispatch Market by Organization Size
    • North America Computer Aided Dispatch Market by Vertical
    • US Computer Aided Dispatch Market All-Up
    • Canada Computer Aided Dispatch Market All-Up
  • Europe Computer Aided Dispatch Market (Option 2: As a part of the free 25% customization)
    • Europe Computer Aided Dispatch Market by Component
    • Europe Computer Aided Dispatch Market by Application Area
    • Europe Computer Aided Dispatch Market by Deployment Type
    • Europe Computer Aided Dispatch Market by Organization Size
    • Europe Computer Aided Dispatch Market by Vertical
    • UK Computer Aided Dispatch Market All-Up
    • Germany Computer Aided Dispatch Market All-Up
    • France Computer Aided Dispatch Market All-Up
    • Spain Computer Aided Dispatch Market All-Up
    • Rest of Europe Computer Aided Dispatch Market All-Up
  • Asia-Pacific Computer Aided Dispatch Market (Option 3: As a part of the free 25% customization)
    • Asia-Pacific Computer Aided Dispatch Market by Component
    • Asia-Pacific Computer Aided Dispatch Market by Application Area
    • Asia-Pacific Computer Aided Dispatch Market by Deployment Type
    • Asia-Pacific Computer Aided Dispatch Market by Organization Size
    • Asia-Pacific Computer Aided Dispatch Market by Vertical
    • China Computer Aided Dispatch Market All-Up
    • India Computer Aided Dispatch Market All-Up
    • Japan Computer Aided Dispatch Market All-Up
    • Rest of APAC Computer Aided Dispatch Market All-Up
  • RoW Computer Aided Dispatch Market (Option 4: As a part of the free 25% customization)
    • RoW Computer Aided Dispatch Market by Component
    • RoW Computer Aided Dispatch Market by Application Area
    • RoW Computer Aided Dispatch Market by Deployment Type
    • RoW Computer Aided Dispatch Market by Organization Size
    • RoW Computer Aided Dispatch Market by Vertical
    • Brazil Computer Aided Dispatch Market All-Up
    • South Africa Computer Aided Dispatch Market All-Up
    • Saudi Arabia Computer Aided Dispatch Market All-Up
    • UAE Computer Aided Dispatch Market All-Up
    • Rest of world (remaining countries of the LAMEA region) Computer Aided Dispatch Market All-Up

Major Players Operating in the Computer Aided Dispatch (Option 5: As a part of the Free 25% Customization – Profiles of 5 Additional Companies of your Choice)

• • Impact Tech, Inc
  • Avtec Inc.
  • Caliber Public Safety
  • ZETRON
  • TriTech Software Systems
  • Superion LLC
  • Hexagon AB
  • Spillman Technologies, Inc.
  • Priority Dispatch Corp.
  • Tyler Technologies