Call Center Artificial Intelligence (AI) Market by Component, By Deployment Mode, By Vertical, and By Region – Global Opportunities and Forecast, 2022-2029
Call Center Artificial Intelligence (AI) Market by Component (Compute Platforms, Solutions, and Services), By Deployment Mode (Cloud and On-Premises), By Vertical (Banking, Financial Services, and Insurance (BFSI), Retail & E-Commerce, Healthcare, Telcom, Media & Entertainment, Travel & Hospitality, and Others), and By Region
1. Executive Summary
1.1. Key Market Insights
2. Introduction
2.1. Study Objectives
2.2. Market Definition
2.2.1. Market Covered
2.2.2. Geographical Coverage
2.2.3. Study Years & Currency
2.3. Market Stakeholders
2.4. Key Questions this Study will Answer
2.5. GMI Research’s Approach & Methodology
2.5.1. Research Data
2.5.2. Primary Data
2.5.3. Demand Side and Supply Side Analysis
2.5.4. Market Size Estimation
2.5.5. Research Assumptions
3. Global Call Centre AI Market - Overview
3.1. Introduction
3.2. Market Segmentation
3.3. Value Chain Analysis
3.4. Market Drivers
3.5. Market Restraints
3.6. Market Trends
4. Global Call Centre AI Market Revenue Forecast till 2029
5. Global Call Centre AI Market by Component Revenue Forecast till 2029
5.1. Compute Platforms
5.2. Solutions
5.3. Service
5.3.1. Consulting
5.3.2. System Integration and Deployment
5.3.3. Support and Maintenance
6. Global Call Centre AI Market by Deployment Mode Revenue Forecast till 2029
6.1. Cloud
6.2. On-Premises
7. Global Call Centre AI Market by Vertical Revenue Forecast till 2029
7.1. Banking, Financial Services, and Insurance (BFSI)
7.2. Retail & E-Commerce
7.3. Healthcare
7.4. Telcom
7.5. Media & Entertainment
7.6. Travel & Hospitality
7.7. Others
8. Global Call Centre AI Market by Region Revenue Forecast till 2029
8.1. North America Call Centre AI Market Revenue Forecast till 2029
(Option 1: As a part of the free 25% customization)
8.1.1. North America Call Centre AI Market by Component
8.1.1.1. Compute Platforms
8.1.1.2. Solutions
8.1.1.3. Service
8.1.1.3.1. Consulting
8.1.1.3.2. System Integration and Deployment
8.1.1.3.3. Support and Maintenance
8.1.2. North America Call Centre AI Market by Deployment Mode
8.1.2.1. Cloud
8.1.2.2. On-Premises
8.1.3. North America Call Centre AI Market by Vertical
8.1.3.1. Banking, Financial Services, and Insurance (BFSI)
8.1.3.2. Retail & E-Commerce
8.1.3.3. Healthcare
8.1.3.4. Telcom
8.1.3.5. Media & Entertainment
8.1.3.6. Travel & Hospitality
8.1.3.7. Others
8.1.4. United States of America (US) All-Up Global Call Centre AI Market
8.1.5. Canada All-Up Global Call Centre AI Market
8.2. Europe Call Centre AI Market Revenue Forecast till 2029
(Option 2: As a part of the free 25% customization)
8.2.1. Europe Call Centre AI Market by Component
8.2.1.1. Compute Platforms
8.2.1.2. Solutions
8.2.1.3. Service
8.2.1.3.1. Consulting
8.2.1.3.2. System Integration and Deployment
8.2.1.3.3. Support and Maintenance
8.2.2. Europe Call Centre AI Market by Deployment Mode
8.2.2.1. Cloud
8.2.2.2. On-Premises
8.2.3. Europe Call Centre AI Market by Vertical
8.2.3.1. Banking, Financial Services, and Insurance (BFSI)
8.2.3.2. Retail & E-Commerce
8.2.3.3. Healthcare
8.2.3.4. Telcom
8.2.3.5. Media & Entertainment
8.2.3.6. Travel & Hospitality
8.2.3.7. Others
8.2.4. United Kingdom (UK) All-Up Global Call Centre AI Market
8.2.5. Germany All-Up Global Call Centre AI Market
8.2.6. France All-Up Global Call Centre AI Market
8.2.7. Spain All-Up Global Call Centre AI Market
8.2.8. Rest of Europe All-Up Global Call Centre AI Market
8.3. Asia-Pacific Call Centre AI Market Revenue Forecast till 2029
(Option 3: As a part of the free 25% customization)
8.3.1. Asia-Pacific Call Centre AI Market by Component
8.3.1.1. Compute Platforms
8.3.1.2. Solutions
8.3.1.3. Service
8.3.1.3.1. Consulting
8.3.1.3.2. System Integration and Deployment
8.3.1.3.3. Support and Maintenance
8.3.2. Asia-Pacific Call Centre AI Market by Deployment Mode
8.3.2.1. Cloud
8.3.2.2. On-Premises
8.3.3. Asia-Pacific Call Centre AI Market by Vertical
8.3.3.1. Banking, Financial Services, and Insurance (BFSI)
8.3.3.2. Retail & E-Commerce
8.3.3.3. Healthcare
8.3.3.4. Telcom
8.3.3.5. Media & Entertainment
8.3.3.6. Travel & Hospitality
8.3.3.7. Others
8.3.4. China All-Up Global Call Centre AI Market
8.3.5. India All-Up Global Call Centre AI Market
8.3.6. Japan All-Up Global Call Centre AI Market
8.3.7. Rest of APAC All-Up Global Call Centre AI Market
8.4. Rest of the World Call Centre AI Market Revenue Forecast till 2029
(Option 4: As a part of the free 25% customization)
8.4.1. Rest of the World Call Centre AI Market by Component
8.4.1.1. Compute Platforms
8.4.1.2. Solutions
8.4.1.3. Service
8.4.1.3.1. Consulting
8.4.1.3.2. System Integration and Deployment
8.4.1.3.3. Support and Maintenance
8.4.2. Rest of the World Call Centre AI Market by Deployment Mode
8.4.2.1. Cloud
8.4.2.2. On-Premises
8.4.3. Rest of the World Call Centre AI Market by Vertical
8.4.3.1. Banking, Financial Services, and Insurance (BFSI)
8.4.3.2. Retail & E-Commerce
8.4.3.3. Healthcare
8.4.3.4. Telcom
8.4.3.5. Media & Entertainment
8.4.3.6. Travel & Hospitality
8.4.3.7. Others
8.4.4. Brazil All-Up Global Call Centre AI Market
8.4.5. South Africa All-Up Global Call Centre AI Market
8.4.6. Saudi Arabia All-Up Global Call Centre AI Market
8.4.7. UAE All-Up Global Call Centre AI Market
8.4.8. Rest of world (remaining countries of the LAMEA region) All-Up Global Call Centre AI Market
9. Competitive Landscape Analysis
9.1. Porter’s Five Forces Analysis
9.2. Industry – Competitive Landscape
9.3. Market Presence (Intensity Mapping)
9.4. Key Strategic Market Developments
10. Company Profiles (Option 5: Free 25% Customization - Profiles of 5 Additional Companies of your Choice)
10.1. Microsoft Corporation
10.1.1. Company Overview
10.1.2. Key Executives
10.1.3. Footprint & Employee Strength
10.1.4. Product Offerings
10.1.5. Financials
10.1.6. Key Company Developments
10.2. IBM Corporation
10.2.1. Company Overview
10.2.2. Key Executives
10.2.3. Footprint & Employee Strength
10.2.4. Product Offerings
10.2.5. Financials
10.2.6. Key Company Developments
10.3. Google LLC
10.3.1. Company Overview
10.3.2. Key Executives
10.3.3. Footprint & Employee Strength
10.3.4. Product Offerings
10.3.5. Financials
10.3.6. Key Company Developments
10.4. Amazon Web Services Inc.
10.4.1. Company Overview
10.4.2. Key Executives
10.4.3. Footprint & Employee Strength
10.4.4. Product Offerings
10.4.5. Financials
10.4.6. Key Company Developments
10.5. Oracle Corporation
10.5.1. Company Overview
10.5.2. Key Executives
10.5.3. Footprint & Employee Strength
10.5.4. Product Offerings
10.5.5. Financials
10.5.6. Key Company Developments
10.6. SAP SE
10.6.1. Company Overview
10.6.2. Key Executives
10.6.3. Footprint & Employee Strength
10.6.4. Product Offerings
10.6.5. Financials
10.6.6. Key Company Developments
10.7. Nuance Communications, Inc.
10.7.1. Company Overview
10.7.2. Key Executives
10.7.3. Footprint & Employee Strength
10.7.4. Product Offerings
10.7.5. Financials
10.7.6. Key Company Developments
10.8. Haptik Inc.
10.8.1. Company Overview
10.8.2. Key Executives
10.8.3. Footprint & Employee Strength
10.8.4. Product Offerings
10.8.5. Financials
10.8.6. Key Company Developments
10.9. Avaya Inc.
10.9.1. Company Overview
10.9.2. Key Executives
10.9.3. Footprint & Employee Strength
10.9.4. Product Offerings
10.9.5. Financials
10.9.6. Key Company Developments
10.10. Five9 Inc.
10.10.1. Company Overview
10.10.2. Key Executives
10.10.3. Footprint & Employee Strength
10.10.4. Product Offerings
10.10.5. Financials
10.10.6. Key Company Developments
10.11. Artificial Solutions
10.11.1. Company Overview
10.11.2. Key Executives
10.11.3. Footprint & Employee Strength
10.11.4. Product Offerings
10.11.5. Financials
10.11.6. Key Company Developments
11. About GMI Research
*Details on Financials might not be available in case of unlisted/private companies.
- Published Date: Jun-2021
- Report Format: Excel/PPT
- Report Code: UP439A-00-0620
Licensing Options
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The report is used by the purchaser (One Individual) only
Multi-User License:Report is shared with maximum 5 users (employees) including the purchaser of the purchasing corporation only
Corporate License:
Report is shared with unlimited user (employees) of the purchasing corporation only
The report is used by the purchaser (One Individual) only
Multi-User License:Report is shared with maximum 5 users (employees) including the purchaser of the purchasing corporation only
Corporate License:
Report is shared with unlimited user (employees) of the purchasing corporation only
Call Center Artificial Intelligence (AI) Market by Component, By Deployment Mode, By Vertical, and By Region – Global Opportunities and Forecast, 2022-2029
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