What are the key factors driving the Cloud-Based Contact Center Market?

Published Date: Oct- 2022
Report Format: Excel/PPT
Report Code: UP2069-001001

Increasing adoption of cloud computing environment and the rising adoption of SMAC technologies that includes social media, mobile, analytics, and cloud technologies across a range of verticals such as banking, financial services, and insurance (BFSI), IT, telecom, media and entertainment, and retail are driving the growth of the cloud-based contact center market.

Which type segment expected to grow at higher CAGR in Cloud-Based Contact Center Market?

The automatic call distribution is expected to grow at a higher CAGR in the market owing to its several benefits that includes faster response to incoming calls, reduces call transferring time, improves the efficiency and productivity of the agents, and enhances the customer experience.

Which region expected to lead the Cloud-Based Contact Center Market?

North America is expected lead the cloud-based contact center market primarily due to the expansion of the BFSI, healthcare, and telecommunication sectors in this region and the rising adoption of cloud-based call center services in SMEs and large enterprises.