Cloud-Based Contact Center Market

1. Executive Summary 1.1. Key Market Insights 2. Introduction             2.1. Study Objectives 2.2. Market Definition 2.2.1. Market Covered 2.2.2. Regional Coverage 2.2.3. Study Years & Currency 2.3. Market Stakeholders 2.4. Key Questions this Study will Answer 2.5. GMI Research’s Approach & Methodology 2.5.1. Research Data 2.5.2. Primary Data 2.5.3. Demand Side and Supply Side Analysis 2.5.4. Market Size Estimation 2.5.5. Research Assumptions 3. Global Cloud-Based Contact Center Market- Overview             3.1. Introduction 3.2. Market Segmentation 3.3.   Value Chain Analysis 3.4. Market Drivers 3.5. Market Restraints 3.6. Market Trends 4. Global Cloud-Based Contact Center Market Revenue Forecast till 2030      5. Global Cloud-Based Contact Center Market by Type Revenue Forecast till 2030             5.1. Automatic Call Distribution 5.2. Agent Performance Optimization 5.3. Diallers 5.4. Interactive Voice Response 5.5. Computer Telephony Integration 5.6. Analytics and Reporting 6. Global Cloud-Based Contact Center Market by Organization Size Revenue Forecast till 2030             6.1. Small and Medium-sized Enterprises (SMEs) 6.2. Large Enterprises 7. Global Cloud-Based Contact Center Market by End-user Industry Revenue Forecast till 2030             7.1. Banking Financial Services and Insurance (BFSI) 7.2. IT and Telecom 7.3. Media and Entertainment 7.4. Retail 7.5. Logistics and Transport 7.6. Healthcare 7.7. Other 8. Global Cloud-Based Contact Center Market by Region Revenue Forecast till 2030 8.1. North America Cloud-Based Contact Center Market Revenue Forecast till 2030     (Option 1: As a part of the free 25% customization) 8.1.1. North America Cloud-Based Contact Center Market by Type 8.1.1.1. Automatic Call Distribution 8.1.1.2. Agent Performance Optimization 8.1.1.3. Diallers 8.1.1.4. Interactive Voice Response 8.1.1.5. Computer Telephony Integration 8.1.1.6. Analytics and Reporting 8.1.2. North America Cloud-Based Contact Center Market by Organization Size 8.1.2.1. Small and Medium-sized Enterprises (SMEs) 8.1.2.2. Large Enterprises 8.1.3. North America Cloud-Based Contact Center Market by End-user Industry 8.1.3.1. Banking Financial Services and Insurance (BFSI) 8.1.3.2. IT and Telecom 8.1.3.3. Media and Entertainment 8.1.3.4. Retail 8.1.3.5. Logistics and Transport 8.1.3.6. Healthcare 8.1.3.7. Other 8.1.4. US Cloud-Based Contact Center Market All-Up 8.1.5. Canada Cloud-Based Contact Center Market All-Up 8.2. Europe Cloud-Based Contact Center Market Revenue Forecast till 2030     (Option 2: As a part of the free 25% customization) 8.2.1. Europe Cloud-Based Contact Center Market by Type 8.2.1.1. Automatic Call Distribution 8.2.1.2. Agent Performance Optimization 8.2.1.3. Diallers 8.2.1.4. Interactive Voice Response 8.2.1.5. Computer Telephony Integration 8.2.1.6. Analytics and Reporting 8.2.2. Europe Cloud-Based Contact Center Market by Organization Size 8.2.2.1. Small and Medium-sized Enterprises (SMEs) 8.2.2.2. Large Enterprises 8.2.3. Europe Cloud-Based Contact Center Market by End-user Industry 8.2.3.1. Banking Financial Services and Insurance (BFSI) 8.2.3.2. IT and Telecom 8.2.3.3. Media and Entertainment 8.2.3.4. Retail 8.2.3.5. Logistics and Transport 8.2.3.6. Healthcare 8.2.3.7. Other 8.2.4. UK Cloud-Based Contact Center Market All-Up 8.2.5. Germany Cloud-Based Contact Center Market All-Up 8.2.6. France Cloud-Based Contact Center Market All-Up 8.2.7. Spain Cloud-Based Contact Center Market All-Up 8.2.8. Rest of Europe Cloud-Based Contact Center Market All-Up 8.3. Asia-Pacific Cloud-Based Contact Center Market Revenue Forecast till 2030     (Option 3: As a part of the free 25% customization)  8.3.1. Asia-Pacific Cloud-Based Contact Center Market by Type 8.3.1.1. Automatic Call Distribution 8.3.1.2. Agent Performance Optimization 8.3.1.3. Diallers 8.3.1.4. Interactive Voice Response 8.3.1.5. Computer Telephony Integration 8.3.1.6. Analytics and Reporting 8.3.2. Asia-Pacific Cloud-Based Contact Center Market by Organization Size 8.3.2.1. Small and Medium-sized Enterprises (SMEs) 8.3.2.2. Large Enterprises 8.3.3. Asia-Pacific Cloud-Based Contact Center Market by End-user Industry 8.3.3.1. Banking Financial Services and Insurance (BFSI) 8.3.3.2. IT and Telecom 8.3.3.3. Media and Entertainment 8.3.3.4. Retail 8.3.3.5. Logistics and Transport 8.3.3.6. Healthcare 8.3.3.7. Other 8.3.4. China Cloud-Based Contact Center Market All-Up 8.3.5. India Cloud-Based Contact Center Market All-Up 8.3.6. Japan Cloud-Based Contact Center Market All-Up 8.3.7. Rest of APAC Cloud-Based Contact Center Market All-Up 8.4. RoW Cloud-Based Contact Center Market Revenue Forecast till 2030     (Option 4: As a part of the free 25% customization)   8.4.1. RoW Cloud-Based Contact Center Market by Type 8.4.1.1. Automatic Call Distribution 8.4.1.2. Agent Performance Optimization 8.4.1.3. Diallers 8.4.1.4. Interactive Voice Response 8.4.1.5. Computer Telephony Integration 8.4.1.6. Analytics and Reporting 8.4.2. RoW Cloud-Based Contact Center Market by Organization Size 8.4.2.1. Small and Medium-sized Enterprises (SMEs) 8.4.2.2. Large Enterprises 8.4.3. RoW Cloud-Based Contact Center Market by End-user Industry 8.4.3.1. Banking Financial Services and Insurance (BFSI) 8.4.3.2. IT and Telecom 8.4.3.3. Media and Entertainment 8.4.3.4. Retail 8.4.3.5. Logistics and Transport 8.4.3.6. Healthcare 8.4.3.7. Other 8.4.4. Brazil Cloud-Based Contact Center Market All-Up 8.4.5. South Africa Cloud-Based Contact Center Market All-Up 8.4.6. Saudi Arabia Cloud-Based Contact Center Market All-Up 8.4.7. UAE Cloud-Based Contact Center Market All-Up 8.4.8. Rest of world (remaining countries of the LAMEA region) Cloud-Based Contact Center Market All-Up 9. Competitive Landscape Analysis 9.1. Porter’s Five Forces Analysis 9.2. Industry – Competitive Landscape 9.3. Market Presence (Intensity Mapping) 9.4. Key Strategic Market Developments 10. Company Profiles (Option 5: Free 25% Customization - Profiles of 5 Additional Companies of your Choice)       10.1. Nice Ltd. 10.1.1. Company Overview 10.1.2. Key Executives 10.1.3. Footprint & Employee Strength 10.1.4. Product Offerings 10.1.5. Financials 10.1.6. Key Company Developments       10.2. Five9, Inc. 10.2.1. Company Overview 10.2.2. Key Executives 10.2.3. Footprint & Employee Strength 10.2.4. Product Offerings 10.2.5. Financials 10.2.6. Key Company Developments       10.3. Genesys 10.3.1. Company Overview 10.3.2. Key Executives 10.3.3. Footprint & Employee Strength 10.3.4. Product Offerings 10.3.5. Financials 10.3.6. Key Company Developments       10.4. Vonage Holdings Corp. 10.4.1. Company Overview 10.4.2. Key Executives 10.4.3. Footprint & Employee Strength 10.4.4. Product Offerings 10.4.5. Financials 10.4.6. Key Company Developments       10.5. Talkdesk 10.5.1. Company Overview 10.5.2. Key Executives 10.5.3. Footprint & Employee Strength 10.5.4. Product Offerings 10.5.5. Financials 10.5.6. Key Company Developments       10.6. Cisco System, Inc. 10.6.1. Company Overview 10.6.2. Key Executives 10.6.3. Footprint & Employee Strength 10.6.4. Product Offerings 10.6.5. Financials 10.6.6. Key Company Developments       10.7. Avaya Inc. 10.7.1. Company Overview 10.7.2. Key Executives 10.7.3. Footprint & Employee Strength 10.7.4. Product Offerings 10.7.5. Financials 10.7.6. Key Company Developments       10.8. Aspect Software 10.8.1. Company Overview 10.8.2. Key Executives 10.8.3. Footprint & Employee Strength 10.8.4. Product Offerings 10.8.5. Financials 10.8.6. Key Company Developments       10.9. RingCentral, Inc. 10.9.1. Company Overview 10.9.2. Key Executives 10.9.3. Footprint & Employee Strength 10.9.4. Product Offerings 10.9.5. Financials 10.9.6. Key Company Developments       10.10. Vocalcom 10.10.1. Company Overview 10.10.2. Key Executives 10.10.3. Footprint & Employee Strength 10.10.4. Product Offerings 10.10.5. Financials 10.10.6. Key Company Developments 11. About GMI Research *Details on Financials might not be available in case of unlisted/private companies. *The list of companies is based on preliminary research in this report, the companies in the final report may change based on research findings.