Contact Center Software Market Size, Share, Trends and Growth Report – Global Opportunities & Forecast, 2023-2030
Contact Center Software Market Size, and Trend Analysis Report by Component (Solution and Services), By Deployment Type (Cloud and On-Premises), By Organization Size (Large Enterprises and Small & Medium-Sized Enterprises), By Vertical (BFSI, Consumer Goods & Retail, Healthcare, IT & Telecom, Government, Travel & Hospitality, Media & Entertainment, and Others) and By Region
1. Executive Summary
1.1. Key Market Insights
2. Introduction
2.1. Study Objectives
2.2. Market Definition
2.2.1. Market Covered
2.2.2. Regional Coverage
2.2.3. Study Years & Currency
2.3. Market Stakeholders
2.4. Key Questions this Study will Answer
2.5. GMI Research’s Approach & Methodology
2.5.1. Research Data
2.5.2. Primary Data
2.5.3. Demand Side and Supply Side Analysis
2.5.4. Market Size Estimation
2.5.5. Research Assumptions
3. Global Contact Center Software Market- Overview
3.1. Introduction
3.2. Market Segmentation
3.3. Value Chain Analysis
3.4. Market Drivers
3.5. Market Restraints
3.6. Market Trends
4. Global Contact Center Software Market Revenue Forecast till 2030
5. Global Contact Center Software Market by Component Revenue Forecast till 2030
5.1. Solution
5.1.1. Automatic Call Distribution (ACD)
5.1.2. Call Recording
5.1.3. Computer Telephony Integration (CTI)
5.1.4. Customer Collaboration
5.1.5. Dialer
5.1.6. Interactive Voice Responses (IVR)
5.1.7. Reporting & Analytics
5.1.8. Workforce Optimization
5.1.9. Others
5.2. Services
5.2.1. Integration & Deployment
5.2.2. Support & Maintenance
5.2.3. Training & Consulting
5.2.4. Managed Services
6. Global Contact Center Software Market by Deployment Type Revenue Forecast till 2030
6.1. Cloud
6.2. On-Premises
7. Global Contact Center Software Market by Organization Size Revenue Forecast till 2030
7.1. Large Enterprises
7.2. Small & Medium-Sized Enterprises
8. Global Contact Center Software Market by Vertical Revenue Forecast till 2030
8.1. BFSI
8.2. Consumer Goods & Retail
8.3. Healthcare
8.4. IT & Telecom
8.5. Government
8.6. Travel & Hospitality
8.7. Media & Entertainment
8.8. Others
9. Global Contact Center Software Market by Region Forecast till 2030
9.1. North America Contact Center Software Market Revenue Forecast till 2030
(Option 1: As a part of the free 25% customization)
9.1.1. North America Contact Center Software Market by Component
9.1.1.1. Solution
9.1.1.1.1. Automatic Call Distribution (ACD)
9.1.1.1.2. Call Recording
9.1.1.1.3. Computer Telephony Integration (CTI)
9.1.1.1.4. Customer Collaboration
9.1.1.1.5. Dialer
9.1.1.1.6. Interactive Voice Responses (IVR)
9.1.1.1.7. Reporting & Analytics
9.1.1.1.8. Workforce Optimization
9.1.1.1.9. Others
9.1.1.2. Services
9.1.1.2.1. Integration & Deployment
9.1.1.2.2. Support & Maintenance
9.1.1.2.3. Training & Consulting
9.1.1.2.4. Managed Services
9.1.2. North America Contact Center Software Market by Deployment Type
9.1.2.1. Cloud
9.1.2.2. On-Premises
9.1.3. North America Contact Center Software Market by Organization Size
9.1.3.1. Large Enterprises
9.1.3.2. Small & Medium-Sized Enterprises
9.1.4. North America Contact Center Software Market by Vertical
9.1.4.1. BFSI
9.1.4.2. Consumer Goods & Retail
9.1.4.3. Healthcare
9.1.4.4. IT & Telecom
9.1.4.5. Government
9.1.4.6. Travel & Hospitality
9.1.4.7. Media & Entertainment
9.1.4.8. Others
9.1.5. US Contact Center Software Market All-Up
9.1.6. Canada Contact Center Software Market All-Up
9.2. Europe Contact Center Software Market Revenue Forecast till 2030
(Option 2: As a part of the free 25% customization)
9.2.1. Europe Contact Center Software Market by Component
9.2.1.1. Solution
9.2.1.1.1. Automatic Call Distribution (ACD)
9.2.1.1.2. Call Recording
9.2.1.1.3. Computer Telephony Integration (CTI)
9.2.1.1.4. Customer Collaboration
9.2.1.1.5. Dialer
9.2.1.1.6. Interactive Voice Responses (IVR)
9.2.1.1.7. Reporting & Analytics
9.2.1.1.8. Workforce Optimization
9.2.1.1.9. Others
9.2.1.2. Services
9.2.1.2.1. Integration & Deployment
9.2.1.2.2. Support & Maintenance
9.2.1.2.3. Training & Consulting
9.2.1.2.4. Managed Services
9.2.2. Europe Contact Center Software Market by Deployment Type
9.2.2.1. Cloud
9.2.2.2. On-Premises
9.2.3. Europe Contact Center Software Market by Organization Size
9.2.3.1. Large Enterprises
9.2.3.2. Small & Medium-Sized Enterprises
9.2.4. Europe Contact Center Software Market by Vertical
9.2.4.1. BFSI
9.2.4.2. Consumer Goods & Retail
9.2.4.3. Healthcare
9.2.4.4. IT & Telecom
9.2.4.5. Government
9.2.4.6. Travel & Hospitality
9.2.4.7. Media & Entertainment
9.2.4.8. Others
9.2.5. UK Contact Center Software Market All-Up
9.2.6. Germany Contact Center Software Market All-Up
9.2.7. France Contact Center Software Market All-Up
9.2.8. Spain Contact Center Software Market All-Up
9.2.9. Rest of Europe Contact Center Software Market All-Up
9.3. Asia-Pacific Contact Center Software Market Revenue Forecast till 2030
(Option 3: As a part of the free 25% customization)
9.3.1. Asia-Pacific Contact Center Software Market by Component
9.3.1.1. Solution
9.3.1.1.1. Automatic Call Distribution (ACD)
9.3.1.1.2. Call Recording
9.3.1.1.3. Computer Telephony Integration (CTI)
9.3.1.1.4. Customer Collaboration
9.3.1.1.5. Dialer
9.3.1.1.6. Interactive Voice Responses (IVR)
9.3.1.1.7. Reporting & Analytics
9.3.1.1.8. Workforce Optimization
9.3.1.1.9. Others
9.3.1.2. Services
9.3.1.2.1. Integration & Deployment
9.3.1.2.2. Support & Maintenance
9.3.1.2.3. Training & Consulting
9.3.1.2.4. Managed Services
9.3.2. Asia-Pacific Contact Center Software Market by Deployment Type
9.3.2.1. Cloud
9.3.2.2. On-Premises
9.3.3. Asia-Pacific Contact Center Software Market by Organization Size
9.3.3.1. Large Enterprises
9.3.3.2. Small & Medium-Sized Enterprises
9.3.4. Asia-Pacific Contact Center Software Market by Vertical
9.3.4.1. BFSI
9.3.4.2. Consumer Goods & Retail
9.3.4.3. Healthcare
9.3.4.4. IT & Telecom
9.3.4.5. Government
9.3.4.6. Travel & Hospitality
9.3.4.7. Media & Entertainment
9.3.4.8. Others
9.3.5. China Contact Center Software Market All-Up
9.3.6. India Contact Center Software Market All-Up
9.3.7. Japan Contact Center Software Market All-Up
9.3.8. Rest of APAC Contact Center Software Market All-Up
9.4. RoW Contact Center Software Market Revenue Forecast till 2030
(Option 4: As a part of the free 25% customization)
9.4.1. RoW Contact Center Software Market by Component
9.4.1.1. Solution
9.4.1.1.1. Automatic Call Distribution (ACD)
9.4.1.1.2. Call Recording
9.4.1.1.3. Computer Telephony Integration (CTI)
9.4.1.1.4. Customer Collaboration
9.4.1.1.5. Dialer
9.4.1.1.6. Interactive Voice Responses (IVR)
9.4.1.1.7. Reporting & Analytics
9.4.1.1.8. Workforce Optimization
9.4.1.1.9. Others
9.4.1.2. Services
9.4.1.2.1. Integration & Deployment
9.4.1.2.2. Support & Maintenance
9.4.1.2.3. Training & Consulting
9.4.1.2.4. Managed Services
9.4.2. RoW Contact Center Software Market by Deployment Type
9.4.2.1. Cloud
9.4.2.2. On-Premises
9.4.3. RoW Contact Center Software Market by Organization Size
9.4.3.1. Large Enterprises
9.4.3.2. Small & Medium-Sized Enterprises
9.4.4. RoW Contact Center Software Market by Vertical
9.4.4.1. BFSI
9.4.4.2. Consumer Goods & Retail
9.4.4.3. Healthcare
9.4.4.4. IT & Telecom
9.4.4.5. Government
9.4.4.6. Travel & Hospitality
9.4.4.7. Media & Entertainment
9.4.4.8. Others
9.4.5. Brazil Contact Center Software Market All-Up
9.4.6. South Africa Contact Center Software Market All-Up
9.4.7. Saudi Arabia Contact Center Software Market All-Up
9.4.8. UAE Contact Center Software Market All-Up
9.4.9. Rest of world (remaining countries of the LAMEA region) Contact Center Software Market All-Up
10. Competitive Landscape Analysis
10.1. Porter’s Five Forces Analysis
10.2. Industry – Competitive Landscape
10.3. Market Presence (Intensity Mapping)
10.4. Key Strategic Market Developments
11. Company Profiles (Option 5: Free 25% Customization - Profiles of 5 Additional Companies of your Choice)
11.1. 8x8, Inc.
11.1.1. Company Overview
11.1.2. Key Executives
11.1.3. Footprint & Employee Strength
11.1.4. Product Offerings
11.1.5. Financials
11.1.6. Key Company Developments
11.2. 3CLogic
11.2.1. Company Overview
11.2.2. Key Executives
11.2.3. Footprint & Employee Strength
11.2.4. Product Offerings
11.2.5. Financials
11.2.6. Key Company Developments
11.3. Ameyo
11.3.1. Company Overview
11.3.2. Key Executives
11.3.3. Footprint & Employee Strength
11.3.4. Product Offerings
11.3.5. Financials
11.3.6. Key Company Developments
11.4. ALE International
11.4.1. Company Overview
11.4.2. Key Executives
11.4.3. Footprint & Employee Strength
11.4.4. Product Offerings
11.4.5. Financials
11.4.6. Key Company Developments
11.5. Aspect
11.5.1. Company Overview
11.5.2. Key Executives
11.5.3. Footprint & Employee Strength
11.5.4. Product Offerings
11.5.5. Financials
11.5.6. Key Company Developments
11.6. BT
11.6.1. Company Overview
11.6.2. Key Executives
11.6.3. Footprint & Employee Strength
11.6.4. Product Offerings
11.6.5. Financials
11.6.6. Key Company Developments
11.7. Enghouse Interactive
11.7.1. Company Overview
11.7.2. Key Executives
11.7.3. Footprint & Employee Strength
11.7.4. Product Offerings
11.7.5. Financials
11.7.6. Key Company Developments
11.8. Cisco
11.8.1. Company Overview
11.8.2. Key Executives
11.8.3. Footprint & Employee Strength
11.8.4. Product Offerings
11.8.5. Financials
11.8.6. Key Company Developments
11.9. Avaya Inc.
11.9.1. Company Overview
11.9.2. Key Executives
11.9.3. Footprint & Employee Strength
11.9.4. Product Offerings
11.9.5. Financials
11.9.6. Key Company Developments
11.10. Genesys
11.10.1. Company Overview
11.10.2. Key Executives
11.10.3. Footprint & Employee Strength
11.10.4. Product Offerings
11.10.5. Financials
11.10.6. Key Company Developments
12. About GMI Research
*Details on Financials might not be available in case of unlisted/private companies.
- Published Date: Nov - 2022
- Report Format: Excel/PPT
- Report Code: UP1757-001001
Licensing Options
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The report is used by the purchaser (One Individual) only
Multi-User License:Report is shared with maximum 5 users (employees) including the purchaser of the purchasing corporation only
Corporate License:
Report is shared with unlimited user (employees) of the purchasing corporation only
The report is used by the purchaser (One Individual) only
Multi-User License:Report is shared with maximum 5 users (employees) including the purchaser of the purchasing corporation only
Corporate License:
Report is shared with unlimited user (employees) of the purchasing corporation only
Contact Center Software Market Size, Share, Trends and Growth Report – Global Opportunities & Forecast, 2023-2030
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