Customer Relationship Management Market

1. Executive Summary
    1.1. Key Market Insights

2. Introduction
    2.1. Study Objectives
    2.2. Market Definition
           2.2.1. Market Covered
           2.2.2. Regional Coverage
           2.2.3. Study Years & Currency
    2.3. Market Stakeholders
    2.4. Key Questions this Study will Answer
    2.5. GMI Research’s Approach & Methodology
           2.5.1. Research Data
           2.5.2. Primary Data
           2.5.3. Demand Side and Supply Side Analysis
           2.5.4. Market Size Estimation
           2.5.5. Research Assumptions

3. Global Customer Relationship Management Market- Overview
    3.1. Introduction
    3.2. Market Segmentation
    3.3. Value Chain Analysis
    3.4. Market Drivers
    3.5. Market Restraints
    3.6. Market Trends

4. Global Customer Relationship Management Market Revenue Forecast till 2028

5. Global Customer Relationship Management Market by Deployment Mode Revenue Forecast till 2028
    5.1. On-Premise
    5.2. Cloud
    5.3. Hybrid

6. Global Customer Relationship Management Market by Organization Size Revenue Forecast till 2028
    6.1. Large scale
    6.2. Small and medium scale

7. Global Customer Relationship Management Market by Application Revenue Forecast till 2028
    7.1. Marketing & Sales Automation
    7.2. Customer Management
    7.3. Lead Generation and Customer Retention
    7.4. Customer Support and Contact Center
    7.5. Others

8. Global Customer Relationship Management Market by Industry Vertical Revenue Forecast till 2028
    8.1. BFSI
    8.2. Manufacturing
    8.3. IT & Telecommunication
    8.4. Retail and Consumer Goods
    8.5. Healthcare
    8.6. Transportation & Logistics
    8.7. Others

9. Global Customer Relationship Management Market by Region Forecast till 2028
    9.1. North America Customer Relationship Management Market Revenue Forecast till 2028
    (Option 1: As a part of the free 25% customization)
           9.1.1. North America Customer Relationship Management Market by Deployment Mode
                     9.1.1.1. On-Premise
                     9.1.1.2. Cloud
                     9.1.1.3. Hybrid
           9.1.2. North America Customer Relationship Management Market by Organization Size
                     9.1.2.1. Large scale
                     9.1.2.2. Small and medium scale
           9.1.3. North America Customer Relationship Management Market by Application
                     9.1.3.1. Marketing & Sales Automation
                     9.1.3.2. Customer Management
                     9.1.3.3. Lead Generation and Customer Retention
                     9.1.3.4. Customer Support and Contact Center
                     9.1.3.5. Others
           9.1.4. North America Customer Relationship Management Market by Industry Vertical
                     9.1.4.1. BFSI
                     9.1.4.2. Manufacturing
                     9.1.4.3. IT & Telecommunication
                     9.1.4.4. Retail and Consumer Goods
                     9.1.4.5. Healthcare
                     9.1.4.6. Transportation & Logistics
                     9.1.4.7. Others
           9.1.5. United States of America (US) Customer Relationship Management Market All-Up
           9.1.6. Canada Customer Relationship Management Market All-Up
    9.2. Europe Customer Relationship Management Market Revenue Forecast till 2028
    (Option 2: As a part of the free 25% customization)
           9.2.1. Europe Customer Relationship Management Market by Deployment Mode
                     9.2.1.1. On-Premise
                     9.2.1.2. Cloud
                     9.2.1.3. Hybrid
           9.2.2. Europe Customer Relationship Management Market by Organization Size
                     9.2.2.1. Large scale
                     9.2.2.2. Small and medium scale
           9.2.3. Europe Customer Relationship Management Market by Application
                     9.2.3.1. Marketing & Sales Automation
                     9.2.3.2. Customer Management
                     9.2.3.3. Lead Generation and Customer Retention
                     9.2.3.4. Customer Support and Contact Center
                     9.2.3.5. Others
           9.2.4. Europe Customer Relationship Management Market by Industry Vertical
                     9.2.4.1. BFSI
                     9.2.4.2. Manufacturing
                     9.2.4.3. IT & Telecommunication
                     9.2.4.4. Retail and Consumer Goods
                     9.2.4.5. Healthcare
                     9.2.4.6. Transportation & Logistics
                     9.2.4.7. Others
           9.2.5. United Kingdom (UK) Customer Relationship Management Market All-Up
           9.2.6. Germany Customer Relationship Management Market All-Up
           9.2.7. France Customer Relationship Management Market All-Up
           9.2.8. Spain Customer Relationship Management Market All-Up
           9.2.9. Rest of Europe Customer Relationship Management Market All-Up
    9.3. Asia-Pacific Customer Relationship Management Market Revenue Forecast till 2028
    (Option 3: As a part of the free 25% customization)
           9.3.1. Asia-Pacific Customer Relationship Management Market by Deployment Mode
                     9.3.1.1. On-Premise
                     9.3.1.2. Cloud
                     9.3.1.3. Hybrid
           9.3.2. Asia-Pacific Customer Relationship Management Market by Organization Size
                     9.3.2.1. Large scale
                     9.3.2.2. Small and medium scale
           9.3.3. Asia-Pacific Customer Relationship Management Market by Application
                     9.3.3.1. Marketing & Sales Automation
                     9.3.3.2. Customer Management
                     9.3.3.3. Lead Generation and Customer Retention
                     9.3.3.4. Customer Support and Contact Center
                     9.3.3.5. Others
           9.3.4. Asia-Pacific Customer Relationship Management Market by Industry Vertical
                     9.3.4.1. BFSI
                     9.3.4.2. Manufacturing
                     9.3.4.3. IT & Telecommunication
                     9.3.4.4. Retail and Consumer Goods
                     9.3.4.5. Healthcare
                     9.3.4.6. Transportation & Logistics
                     9.3.4.7. Others
           9.3.5. China Customer Relationship Management Market All-Up
           9.3.6. India Customer Relationship Management Market All-Up
           9.3.7. Japan Customer Relationship Management Market All-Up
           9.3.8. Rest of APAC Customer Relationship Management Market All-Up
    9.4. RoW Customer Relationship Management Market Revenue Forecast till 2028
    (Option 4: As a part of the free 25% customization)
           9.4.1. RoW Customer Relationship Management Market by Deployment Mode
                     9.4.1.1. On-Premise
                     9.4.1.2. Cloud
                     9.4.1.3. Hybrid
           9.4.2. RoW Customer Relationship Management Market by Organization Size
                     9.4.2.1. Large scale
                     9.4.2.2. Small and medium scale
           9.4.3. RoW Customer Relationship Management Market by Application
                     9.4.3.1. Marketing & Sales Automation
                     9.4.3.2. Customer Management
                     9.4.3.3. Lead Generation and Customer Retention
                     9.4.3.4. Customer Support and Contact Center
                     9.4.3.5. Others
           9.4.4. RoW Customer Relationship Management Market by Industry Vertical
                     9.4.4.1. BFSI
                     9.4.4.2. Manufacturing
                     9.4.4.3. IT & Telecommunication
                     9.4.4.4. Retail and Consumer Goods
                     9.4.4.5. Healthcare
                     9.4.4.6. Transportation & Logistics
                     9.4.4.7. Others
           9.4.5. Brazil Customer Relationship Management Market All-Up
           9.4.6. South Africa Customer Relationship Management Market All-Up
           9.4.7. Saudi Arabia Customer Relationship Management Market All-Up
           9.4.8. UAE Customer Relationship Management Market All-Up
           9.4.9. Rest of world (remaining countries of the LAMEA region) Customer Relationship Management Market All-Up

10. Competitive Landscape Analysis
      10.1. Porter’s Five Forces Analysis
      10.2. Industry – Competitive Landscape
      10.3. Market Presence (Intensity Mapping)
      10.4. Key Strategic Market Developments

11. Company Profiles (Option 5: Free 25% Customization - Profiles of 5 Additional Companies of your Choice)
      11.1. Salesforce.com, Inc.
               11.1.1. Company Overview
               11.1.2. Key Executives
               11.1.3. Footprint & Employee Strength
               11.1.4. Product Offerings
               11.1.5. Financials
               11.1.6. Key Company Developments
      11.2. Microsoft Corporation
               11.2.1. Company Overview
               11.2.2. Key Executives
               11.2.3. Footprint & Employee Strength
               11.2.4. Product Offerings
               11.2.5. Financials
               11.2.6. Key Company Developments
      11.3. International Business Machines Corporation
               11.3.1. Company Overview
               11.3.2. Key Executives
               11.3.3. Footprint & Employee Strength
               11.3.4. Product Offerings
               11.3.5. Financials
               11.3.6. Key Company Developments
      11.4. Oracle Corporation
               11.4.1. Company Overview
               11.4.2. Key Executives
               11.4.3. Footprint & Employee Strength
               11.4.4. Product Offerings
               11.4.5. Financials
               11.4.6. Key Company Developments
      11.5. Adobe Inc.
               11.5.1. Company Overview
               11.5.2. Key Executives
               11.5.3. Footprint & Employee Strength
               11.5.4. Product Offerings
               11.5.5. Financials
               11.5.6. Key Company Developments
      11.6. SAS Institute Inc.
               11.6.1. Company Overview
               11.6.2. Key Executives
               11.6.3. Footprint & Employee Strength
               11.6.4. Product Offerings
               11.6.5. Financials
               11.6.6. Key Company Developments
      11.7. Pipedrive
               11.7.1. Company Overview
               11.7.2. Key Executives
               11.7.3. Footprint & Employee Strength
               11.7.4. Product Offerings
               11.7.5. Financials
               11.7.6. Key Company Developments
      11.8. SAP SE
               11.8.1. Company Overview
               11.8.2. Key Executives
               11.8.3. Footprint & Employee Strength
               11.8.4. Product Offerings
               11.8.5. Financials
               11.8.6. Key Company Developments
      11.9. SugarCRM Inc.
               11.9.1. Company Overview
               11.9.2. Key Executives
               11.9.3. Footprint & Employee Strength
               11.9.4. Product Offerings
               11.9.5. Financials
               11.9.6. Key Company Developments
      11.10. Zoho Corporation Pvt. Ltd.
                 11.10.1. Company Overview
                 11.10.2. Key Executives
                 11.10.3. Footprint & Employee Strength
                 11.10.4. Product Offerings
                 11.10.5. Financials
                 11.10.6. Key Company Developments

12. About GMI Research

*Details on Financials might not be available in case of unlisted/private companies.

*The list of companies is based on preliminary research in this report, the companies in the final report may change based on research findings.