Interactive Kiosk Market

Interactive Kiosk Market was estimated at USD 26,125 million in 2020 and projected to grow at 4.8% CAGR during the forecast period.

Introduction of the Interactive Kiosk Market Report

An interactive kiosk is a computer terminal addendum by specialized software and hardware that offers access to information. It is a self-service device deployed in the public sector and helps users interact with digital information and content through a user-friendly interface. These kiosks are used in several end-user applications areas such as in education, healthcare, travel, financial institutions for bill payment, information sharing, retail sales as they help in obtaining personal information easily from the users.

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Market Dynamic

Key Drivers and Emerging Trends

Interactive Kiosks provide several benefits to service providers and optimize the overall cost of business by reducing infrastructure set-up and labor. A self-service device helps the user to attain a service individually without the involvement of direct representatives. For instance, at the airport, the use of an interactive kiosk helps to speed up the check-in process as it helps passengers bypass queues, ensuring timely movement across airports. With growing passenger volume, there is greater use of interactive kiosks, which has reduced the load on airport staff. Moreover, kiosks are also being used for advertisement and branding, which is another major factor driving the global interactive kiosks market growth.

An increase in the adoption of interactive kiosks in the retail and Banking, financial services, and insurance segment has boosted the growth of the global kiosks market size. Some of the key players like ViaTouch, NCR Corporation have already implemented integration and development of AI-based technology in interactive kiosks. For instance, Via Touch Media has developed AI-based kiosks, which enable the user to examine the product before purchasing it. As products are eliminated from the retailer’s shelf, a video screen provides information to the customer regarding the product. This provides a huge level of satisfaction to users by providing control over their purchasing decisions.

Restraint in the Interactive Kiosk Market

An interactive kiosk has a high initial and maintenance cost which is a major key factor for hampering the growth of this segment. Additionally, the availability of alternative products such as traditional kiosks and digital signage displays are other major restraining factors that hamper the growth of this segment.

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Vertical – Segment Analysis

Based on the Vertical, the retail segment is expected to grow at a higher CAGR rate in the global Interactive Kiosk market during the forecast period. Interactive kiosks provide information and advertise the offers to the user without the need for actual entry of the consumer in the retail stores. It also has the feature of instore product information and promotional display of the product and service to capture the consumer’s attention. Such factors have augmented the growth of this segment

Type – Segment Analysis

Based on the Type, the vending kiosk is expected to grow at a higher CAGR rate in the global Interactive Kiosk market during the forecast period due to its primary use in hotels, airports, railway station, malls, retail shops, among others. Customer satisfaction is the primary role in the retail industry; hence vending kiosks improve user engagement and expand virtual space in the retail outlet are one of the growth factors for increasing the growth of this segment. Furthermore, interactive vending kiosks accept payment and hand out the product to the user. These are majorly used for dispensing items such as beverages, packaged food, and medicines. Users expect faster and convenient service without waiting in queues; thus, interactive kiosks effectively fulfilling the customer requirement. Thus, these factors have propelled the growth of this segment.

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Regional – Segment Analysis:

Based on the region, North America region is expected to grow at a higher CAGR rate in the global Interactive Kiosk market during the forecast period owing to the owing strong economic condition and high customer adoption rate.  This region holds the largest market share due to its high demand for travel, finance, retail, and healthcare. The rising interest of retailers in enhancing customer satisfaction will boost the growth of investment in interactive kiosks. Furthermore, the investment made by private organizations such as Vitamin Shoppe, which has introduced Vengo Labs’ interactive kiosk sampling technology in their stores in Edgewater for End-to-End Contactless Sampling. Furthermore, AustralisCapital announced the formation of Cocoon Technology LLC, a cloud-based, self-service kiosk fulfillment platform designed to improve customer experience and reduce labor cost.

Top Market Players 

Various notable players operating in the market, include, Kiosk Information Systems, Olea Kiosks Inc, Frank Mayer and Associates, Inc., Source Technologies, NCR Corporation., Diebold Nixdorf, Incorporated, Embross., Meridian Kiosks, Redyref Interactive Kiosk, Lilitab, LLC, among others.

Key Developments:

• • In January 2021, Diebold Nixdorf has launched the DN Series EASY, which is a new device of self-service solutions created to address the retailers’ most crucial needs, including improving store efficiency, enhancing users shopping experience, and driving down costs.
  • In October 2019, Olea Kiosks has developed the Franklin Bill Pay kiosk as the latest addition to its self-service line-up. This versatile and secure kiosk is built to handle payments of any kind

Segments covered in the Report:

The global Interactive Kiosk market has been segmented on the basis of Vertical, Type, Location, and regions. Based on Vertical, the market is segmented into Retail, Healthcare, Banking & Financial Services, Government, Transportation, Hospitality, and others. Based on Type, the market is segmented into Bank Kiosks, Self-service Kiosks and Vending Kiosks. Based on Location, the market is segmented into Indoor and Outdoor.

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Key questions answered in this research report:

• • At what pace is global Interactive Kiosk market growing? What will be the growth trend in the future
  • What are the key drivers and restraints in Interactive Kiosk market? What will be the impact of drivers and restraints in the future?
  • What are the regional revenues and forecast breakdowns? Which are the major regional revenue pockets for growth in the global Interactive Kiosk market?
  • Which Vertical generated maximum revenues in 2020 and identify the most promising Vertical during the forecast period?
  • What is the various Type of global Interactive Kiosk market and how they are poised to grow?
  • What companies are the major participants in this market and their business strategies, how does the competitive landscape look like?

Market Segmentation

Global Interactive Kiosk Market by Vertical

• • Retail
  • Healthcare
  • Banking & Financial Services
  • Government
  • Transportation
  • Hospitality
  • Others

Global Interactive Kiosk Market by Type

• • Bank Kiosks
  • Self-service Kiosks
  • Vending Kiosks

Global Interactive Kiosk Market by Location

• • Indoor
  • Outdoor

Global Interactive Kiosk Market by Region

• • North America Interactive Kiosk Market (Option 1: As a part of the free 25% customization)
    • North America Interactive Kiosk Market by Vertical
    • North America Interactive Kiosk Market by Type
    • North America Interactive Kiosk Market by Location
    • US Interactive Kiosk Market All-Up
    • Canada Interactive Kiosk Market All-Up
  • Europe Interactive Kiosk Market (Option 2: As a part of the free 25% customization)
    • Europe Interactive Kiosk Market by Vertical
    • Europe Interactive Kiosk Market by Type
    • Europe Interactive Kiosk Market by Location
    • UK Interactive Kiosk Market All-Up
    • Germany Interactive Kiosk Market All-Up
    • France Interactive Kiosk Market All-Up
    • Spain Interactive Kiosk Market All-Up
    • Rest of Europe Interactive Kiosk Market All-Up
  • Asia-Pacific Interactive Kiosk Market (Option 3: As a part of the free 25% customization)
    • Asia-Pacific Interactive Kiosk Market by Vertical
    • Asia-Pacific Interactive Kiosk Market by Type
    • Asia-Pacific Interactive Kiosk Market by Location
    • China Interactive Kiosk Market All-Up
    • India Interactive Kiosk Market All-Up
    • Japan Interactive Kiosk Market All-Up
    • Rest of APAC Interactive Kiosk Market All-Up
  • RoW Interactive Kiosk Market (Option 4: As a part of the free 25% customization)
    • RoW Interactive Kiosk Market by Vertical
    • RoW Interactive Kiosk Market by Type
    • RoW Interactive Kiosk Market by Location
    • Brazil Interactive Kiosk Market All-Up
    • South Africa Interactive Kiosk Market All-Up
    • Saudi Arabia Interactive Kiosk Market All-Up
    • UAE Interactive Kiosk Market All-Up
    • Rest of world (remaining countries of the LAMEA region) Interactive Kiosk Market All-Up

Major Players Operating in the Interactive Kiosk (Option 5: As a part of the Free 25% Customization – Profiles of 5 Additional Companies of your Choice)

• • Kiosk Information Systems
  • Olea Kiosks Inc
  • Frank Mayer and Associates, Inc.
  • Source Technologies
  • NCR Corporation.
  • Diebold Nixdorf, Incorporated
  • Embross.
  • Meridian Kiosks
  • Redyref Interactive Kiosk
  • Lilitab, LLC